IN THIS SECTION:
• Deposit System
• Deposit By Phone
• Deposit By Online Booking

DEPOSIT SYSTEM
• We operate a deposit system on all bookings to allocate our time & our resources fairly to our clients.
• A deposit payment is taken by card at the time of your booking to hold your appointment. This amount will be deducted off the full cost of your appointment once you attend it, so you only pay the remaining balance. For example, if the full cost of your session is £70, you pay a £10 deposit at the time of booking, you will then pay the remainig £60 at the end of your session after attending it.
• If you cancel your appointment without 24 hours notice, your deposit will not be refunded.
• If you do not show up for your appointment, your deposit will not be refunded.
• If you reschedule your appointment, at any time, the deposit will be held & the balance settled once you attend your rescheduled appointment. A rescheduled appointment will be offered instead of cancelling an appointment within 24 hours, if you cannot attend the original appointment because of an unforeseen circumstance.
• If you cancel your appointment giving atleast 24 hours notice, the deposit will be fully refunded to your card.
• If we cancel your appointment or reschedule your appointment, your deposit will be fully refunded to your card.
• Please read our cancellation & rescheduling policies below for further information.

DEPOSIT BY PHONE
• Please be aware of our terms & conditions on our Deposit System above.
• When booking an appointment by phone we will require you to provide your name, address & contact number to provision the appointment. We will also require a deposit to hold the appointment. This will require a debit or credit card payment on your name & that you are authorised to use.
• All the information you provide is kept confidential, secure & abides to the Data Protection Act 2018 & General Data Protection Reglation (GDPR). Information is only for use by your practitioner & Oakleaf Wellness Centre to register you with our clinic, & for us to identify, formulate & optimally deliber a safe & effective treatment plan to meet your healthcare needs. Information is not shared with third parties.
• Once the deposit is taken & the appointment is confirmed we will provide a confirmation by a method you prefer; By text, by whatsapp, by email, by phone call or by post. We will also send a reminder message using the contact method you have chosen.
• We will also send you an Appointment Management link to amend, cancel, reschedule or review your booking.
• Your bank statement will show a card payment to "Oakleaf Wellness Centre".
• If you need to cancel or reschedule the appointment you can simply call us on 07846 981 860 or use the Appointment Management link we send you by email or text, at the time of booking.
• Based on the terms & conditions in "Deposit System", if you are due a refund, this will be returned to the card you paid with. Please allow 3-5 working days for the funds to clear back into your account.

DEPOSIT BY ONLINE BOOKING
• Please be aware of our terms & conditions on our Deposit System above.
• We use www.simplybook.me to faciltate our online booking. Their terms & conditions are available on our Online Booking Page.
• To book online we will require you to provide your name, address, contact number & email address to provision the appointment. We will also require a deposit to hold the appointment. This will require a debit or credit card payment, registered to you.
• All the information you provide to us is kept confidential, secure & abides to the Data Protection Act 2018 & General Data Protection Reglation (GDPR). Information is only for use by your practitioner & Oakleaf Wellness Centre to register you with our clinic, & for us to identify, formulate & optimally deliber a safe & effective treatment plan to meet your healthcare needs. To read how simplybook.me manage your information please read their terms & conditions available here.
• Once the deposit is taken & the appointment is confirmed a confirmation is set to you using a method you prefer; By text or by email. We may also contact you by phone touch-base before your appointment. A reminder will automatically be sent using the contact method you have chosen.
• We will also send you an Appointment Management link to amend, cancel, reschedule or review your booking.
• Your bank statement will show a card payment to "Oakleaf Wellness Centre".
• If you need to cancel or reschedule the appointment you can simply call us on 07846 981 860 or use the Appointment Management link we send you by email or text, at the time of booking.
• Based on the terms & conditions in "Deposit System", if you are due a refund, this will be returned to the card you paid with. Please allow 3-5 working days for the funds to clear back into your account.

Please contact our team on 07846 981 860 for further information or discuss any concerns not listed under the above guidelines.

IN THIS SECTION:
• Cancellation Process
• Cancellation By Phone
• Cancellation Online

CANCELLATION PROCESS
• We operate a cancellation process alongside our deposit system on all bookings to allocate our time & our resources fairly to our clients.
• A deposit payment is taken by card at the time of your booking to hold your appointment. This amount will be deducted off the full cost of your appointment once you attend it, so you only pay the remaining balance. For example, if the full cost of your session is £70, you pay a £10 deposit at the time of booking, you will then pay the remainig £60 at the end of your session after attending it.
• If you cancel your appointment without 24 hours notice, your deposit will not be refunded.
• If you do not show up for your appointment, your deposit will not be refunded.
• If you reschedule your appointment, at any time, the deposit will be held & the balance settled once you attend your rescheduled appointment. A rescheduled appointment will be offered instead of cancelling an appointment within 24 hours, if you cannot attend the original appointment because of an unforeseen circumstance.
• If you cancel your appointment giving atleast 24 hours notice, the deposit will be fully refunded to your card.
• If we cancel your appointment or reschedule your appointment, your deposit will be fully refunded to your card.

CANCELLATION BY PHONE
• Please be aware of our terms & conditions on our Cancellation Process & our Deposit System.
• If you need to cancel or reschedule the appointment you can simply call us on 07846 981 860 or use the Appointment Management link we send you by email or text, at the time of booking.
• Based on the terms & conditions in "Deposit System", if you are due a refund, this will be returned to the card you paid with. Please allow 3-5 working days for the funds to clear back into your account.

DEPOSIT BY ONLINE BOOKING
• Please be aware of our terms & conditions on our Cancellation Processs & Deposit System.
• We use www.simplybook.me to faciltate our online booking. Their terms & conditions are available on our Online Booking Page.
• If you need to cancel or reschedule the appointment you can simply call us on 07846 981 860 or use the Appointment Management link we send you by email or text, at the time of booking.
• Based on the terms & conditions in "Deposit System", if you are due a refund, this will be returned to the card you paid with. Please allow 3-5 working days for the funds to clear back into your account.

Please contact our team on 07846 981 860 for further information or discuss any concerns not listed under the above guidelines.

IN THIS SECTION:
• Reschedule Process
• Reschedule By Phone
• Reschedule Online

RESCHEDULE PROCESS
• We operate a reschedule process alongside our deposit system on all bookings to allocate our time & our resources fairly to our clients.
• A deposit payment is taken by card at the time of your booking to hold your appointment. This amount will be deducted off the full cost of your appointment once you attend it, so you only pay the remaining balance. For example, if the full cost of your session is £70, you pay a £10 deposit at the time of booking, you will then pay the remainig £60 at the end of your session after attending it.
• If you cancel your appointment without 24 hours notice, your deposit will not be refunded.
• If you do not show up for your appointment, your deposit will not be refunded.
• If you reschedule your appointment, at any time, the deposit will be held & the balance settled once you attend your rescheduled appointment. A rescheduled appointment will be offered instead of cancelling an appointment within 24 hours, if you cannot attend the original appointment because of an unforeseen circumstance.
• If you cancel your appointment giving atleast 24 hours notice, the deposit will be fully refunded to your card.
• If we cancel your appointment or reschedule your appointment, your deposit will be fully refunded to your card.

RESCHEDULE BY PHONE
• Please be aware of our terms & conditions on our Cancellation Process & our Deposit System.
• If you need to cancel or reschedule the appointment you can simply call us on 07846 981 860 or use the Appointment Management link we send you by email or text, at the time of booking.
• Based on the terms & conditions in "Deposit System", if you are due a refund, this will be returned to the card you paid with. Please allow 3-5 working days for the funds to clear back into your account.

RESCHEDULING ONLINE
• Please be aware of our terms & conditions on our Rescheduling Processs & Deposit System.
• We use www.simplybook.me to faciltate our online booking. Their terms & conditions are available on our Online Booking Page.
• If you need to cancel or reschedule the appointment you can simply call us on 07846 981 860 or use the Appointment Management link we send you by email or text, at the time of booking.
• Based on the terms & conditions in "Deposit System", if you are due a refund, this will be returned to the card you paid with. Please allow 3-5 working days for the funds to clear back into your account.

Please contact our team on 07846 981 860 for further information or discuss any concerns not listed under the above guidelines.

PRE-BOOKED SESSIONS:
• These are multiple sessions booked in advance & used within 3 months of booking the first session
• A discount per session is provided for booking multiple sessions in advance
• Pre-booked sessions & their concessionary rates are not available online. To discuss a payment plan, please contact us directly on 07846 981 860. • Payment for all sessions MUST be received in full at the time of the first appointment to qualify for the discount
• Unused sessions cannot be carried forward
• Each cancellation & reschedule without 24 hours notice or "no show" will be considered as a session used
• No refunds or exchanges are given on pre-booked multiple sessions
• Pre-booked multiple sessions cannot be used by anyone else including friends or family
• However, friends & family may be entitled to a discount when booking a session on their name

Please contact our team on 07846 981 860 for further information or discuss any concerns not listed in these terms & conditions.

Please contact our team on 07846 981 860 for further information or discuss any concerns not listed in these terms & conditions.

Please contact our team on 07846 981 860 for further information or discuss any concerns not listed in these terms & conditions.

Please contact our team on 07846 981 860 for further information or discuss any concerns not listed in these terms & conditions.